Faqs

General Questions

  • Is there an Auto-Lites catalogue?

    In an effort to keep our prices as low as possible, we have decided against producing a catalogue.

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  • My bulbs don't fit?

    We encourage all buyers of bulbs to check their user manual to ensure the bulbs ordered are the correct fitment for their vehicle. Although we have spent alot of time and effort developing a fantastic bulb guide, we do take the bulbs listed from a 2013 bulb guide catalogue. They are not always perfect (although 99% of the time they are!) - which is why in every product description we ask you as the buyer to double check your user manual. 

    If you find after order that the bulbs do not fit we are happy to accept them back for an exchange (providing they are in their original condition). Please contact us to arrange an exchange and for further information.

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  • I am not happy with the effect of these bulbs?

    We understand that each customers perception of an item is entirely different to the other. Whilst one customer may think the item they have received is fantastic, the other may think differently. We respect this, which is why we are happy for a return of an item should you not be entirely satisfied. Please follow the " Returns and Refunds " policy.

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Postage Questions

  • How much is delivery?

    Please see our Delivery page for more information regarding delivery costs.

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Delivery Questions

  • How long will it take for my order to arrive?

    Orders that are placed before 2pm are dispatched on the same day. Most orders from Auto-Lites are sent via Royal Mail 1st Class Recorded and you should expect to receive your order within 1 - 2 working days (if order is placed before 2pm). Products that are larger in weight, such as lexus style lighting units can take a little longer to deliver, they are delivered by DPD.

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  • Do I have to sign for my order?

    Yes you will need to sign. Due to security purposes, all orders from Auto-Lites (no matter the value) must be signed for upon receipt. Please check all items before you sign for the order. You can't claim for damages if you haven't indicated the damage when signing for the order.

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  • Can I get my order delivered to a different address?

    Yes. When you checkout you can choose to send your order to a different delivery address.

    Note: All items in the same order must be sent to the same address.

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Payment Questions

  • What do I do if I'm having problem paying at checkout?

    If you're experiencing payment problems at checkout, please ensure that you've entered all of your details correctly. If you still continue to have problems contact us through our " Contact Us " page.

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  • Can I place an order over the phone?

    No, unfortunately, we only accept order that are placed over the internet. Our help desk system is used for advice where our sales advisors are more than happy to help you find the products you need, handle delivery issues, and deal with payment enquiries.

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  • Can I amend or add items to my order?

    If your payment has been received and you would like to amend or change a quantity on your order - please contact us immediately through our help desk system. We will answer your query quickly. If you have added items to your shopping cart then it is straightforward to amend or change the items in the cart. If you wish to remove an item from the shopping cart click the " Your Cart " icon and select the product you wish to remove, click " Remove Item ". If you wish to add or remove a quantity, in the " Quantity " selection box, select your required amount.

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