Refund / Returns Policy
When you receive your order open it immediately, inspect it thoroughly. Call us with any issues you may have with the order immediately.
If you need to make a return, please send an email to info@auto-lites.co.uk or call us at +44 (0) 7944 712774 within 3 days of receiving your order for a returns ID number and return information. We will accept returns and exchanges if they meet the guidelines above and are within 3 days of delivery as long as you have received a return authorisation number. The items must be resalable unused/unopened in the original packaging (the packaging must not be damaged in any way with the advertising tags in tact).
Please check the bulb and wiper blades guide to choose your items carefully before purchasing to avoid any issues. If you have ANY questions about the confirmation that if your order is suitable please ask our customer service via email or by phone.
Returns/Exchanges must be postmarked back to our office 3 days from the received delivery date.
Auto-Lites requires that you return your Product using a traceable method likeRoyal Mail Recorded Delivery. Auto-Lites will not accept returns sent COD. If the Product was damaged in transit, Auto-Lites requests that you hold the Product and original packaging and call us the same day you sign for it (if the item is recorded delivery).
Shipping charges of any kind are non refundable. This includes any return shipping on exchanges.
Upon receipt and confirmation of the return, the customer's credit card/debit card account will be credited for the amount of the purchase price of the item and the tax paid (if any), less shipping charges including return shipping. All orders returned will be charged a 15% restocking fee. All exchanges will be charged a new shipping/handling fee. In cases of the wrong product, damaged or defective product being shipped by Auto-Lites, the customer may choose to have the product replaced with the identical product or the missing element sent out. If the product shipped was not the product ordered, the customer may elect to have the correct product shipped.
Defective/Damaged Items
Unfortunately a small percentage of the products shipped may have defects or missing elements that make them incomplete. It is not our intention to sell these items but it is impossible for us to thoroughly inspect our manufacture prepackaged products. If your package contains a defective/damaged item call our customer service to discuss a solution.
